Class: T Y I T Assignment I Subject: ITSM Academic Year 2019-2020 Semester I

MGM’s College of Engineering, Nanded
Department of Information Technology
Academic Year 2019-2020 Semester I
Class: T Y I T                               Assignment I                                 Subject: ITSM

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1. List and explain briefly applications of internet.
2. Compare grid computing with cluster computing.
3. Define cloud computing. What are the categories  of cloud computing? Discuss briefly.
4. Discuss client-server computing model.
5. What are the categories of IT infrastructure? Enlist and explain.
6. List the objectives of IT infrastructure management.
7. What is the difference between FTP and HTTP? Give some examples of FTP and HTTP websites.
8. Define: (i) Load balancing clusters (ii) High performance clusters
9. What are the important challenges in IT Infrastructure management?
10. How to  design an effective IT organization?
11. List the various items that a design document contains in case of designing IT infrastructure.
12. What are the common tasks of IT system management?
13. Discuss the organizational development approaches:
     (i)   People-Process-Technology Approach
     (ii)  Strategy-Tactics-Operations Approach
14. What are the goals of IT service management process?
15. What is firewall? What is its role in the internet?
16. What are the sub-processes involved in IT service management? Explain them.
17. Define: Total Cost of Ownership (TCO) and Rteurn of Investment (ROI).
18. List various sub-processes involved in service delivery process and service support process.